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Non-Emergency Medical Transportation Business Plan [Sample Template]

Non-Medical Transportation Business

Are you about starting a non-emergency medical transportation business? If YES, here is a complete sample non-emergency medical transportation business plan template & feasibility report you can use for FREE. However you have got to take all the necessary steps that wouldn’t cause you to fail.

These steps more often than not are deliberate measures that will help you stay relevant as you choose to build this business. Below is a sample non-emergency medical transportation plan for your use.

A Sample Non-Emergency Medical Transportation Business Plan Template

1. Industry Overview

The healthcare industry of which non – emergency medical transportation services is a part of is one industry that plays a key role in the economy of many nations. This is so because without health, there will be no capacity to create wealth, in other words, health is indeed wealth.

Little wonder the healthcare industry is one of the most supervised and regulated industries in most countries of the world. The Non – Emergency Medical Transportation Services industry comprises of both private and municipal operators that basically provide transportation alongside medical care for patients either by ground or air.

These services most often than not are provided during a medical emergency, but they are not restricted to such instances; they are also used for non – emergency medical transportation services. The ambulances or vehicles as the case maybe are usually well – equipped with lifesaving equipment operated by medically trained employee i.e. nurses and doctors et al.

It is a known fact that non-emergency medical transportation services is highly essential for disadvantaged Medicaid recipients, for the elderly, for those who have form or disability or the other and those with low incomes who have no form of transportation to access healthcare services when the need arises.

Statistics has it that about 3.6 million Americans miss or delay medical care services simply because they lack appropriate means of transportation to catch up with their medical appointments.

So also the average low – income earners in the united states Americans lack the disposable income necessary to have access to a working automobile, and as a result of that may lack transportation options to get to and from medical appointments.

Which is why Medicaid provides a non-emergency medical transportation benefit that pays for the least expensive and suitable way of conveying people to their appointments whether by taxi, van, public transport or mileage reimbursement.

As a matter of fact a large percentage of people with chronic health conditions, such as arthritis, asthma, cancer, cardiovascular disease, chronic obstructive pulmonary disease and diabetes et al, would need medical care services on a regular basis.

Statistics has it that the treatment of chronic conditions account for three-quarters of all United States healthcare expenses. For instance, in 2009, the Centers for Disease Control estimate that 78% of the adult population age 55 and older has at least one of these chronic conditions.

In addition, it was projected that states will add more than a half million adults who have serious behavioral health issues that impair their everyday functioning to the Medicaid population. These people of course will need the services of Non – Emergency Medical Transportation to access life sustaining treatments and healthcare services et al.

It is important to categorically state that a large percent of the 20 million adults with chronic kidney disease who are undergoing dialysis three times a week, non – emergency transportation services providers is a reliable way to transport them to their appointments and so as to avoid going to the emergency room if appointments are missed.

So also Statistics has it that 66 percent of dialysis patients rely on others for transportation to their appointments, only 8 percent depend on public transportation or taxi services, and 25.3 percent drove or walked to the clinic themselves.

The Non – Emergency Medical Transportation Services industry is indeed a very large industry and pretty much thriving in all parts of the world especially in developed countries such as United States of America, Canada, United Kingdom, Germany, France, Australia and Italy et al.

Envision Healthcare is one of the leading players in the industry. Statistics has it that in the United States of America alone, there are about 16,928 licensed and registered non – emergency medical transportation providers responsible for employing about 200,048 employees and the industry rakes in a whooping sum of $15bn annually with an annual growth rate projected at 1.1 percent.

Non – emergency medical transportation services or ambulance services as it is popularly called is yet another thriving and profitable business that an entrepreneur who is interested in making money from the healthcare industry should consider starting.

There is a huge market for this type of services simply because there are loads of sick people out there who cannot transport themselves to hospital hence the need for private ambulance services. People who are paralyzed, down with stroke, on a wheel chair and too frail to move are some of the people that need this services.

So if you are looking towards starting a business in the healthcare sector, then one of your options is to start a non–emergency medical transportation services or ambulance services.

2. Executive Summary

Gab & Gab Non – Emergency Medical Transportation Co is a standard and certified healthcare service provider with niche in non – emergency transportation that will be based in Miami Beach, Florida – United States of America and we will cover other cities such as Green – acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al.

We chose to operate in these cities because we know that our services will be in high demand due to the growing numbers of the aging population in these areas and of course the numbers of those who would need our services.

Gab & Gab Non – Emergency Medical Transportation Co provides highly essential non – emergency medical transportation services for disadvantaged Medicaid recipients, for the elderly, for those who have form or disability or the other and those with low incomes who have no form of transportation to access healthcare services when the need arises.

We are in the non – emergency medical transportation services business to deliver excellent healthcare cum transportation services to all those who will patronize our services.

We will also ensure that in the line of carrying out our duty, we comply with the laws and health regulations in Florida and The United States of America. Our employees are well trained and qualified to handle the wide range of sickly and elderly people.

Gab & Gab Non – Emergency Medical Transportation Co will operate a 24 hours 7 days a week non – emergency medical transportation service; our base (office facility) will be opened round the clock to attend to clients. We have a standard medical call center that is manned by trained health workers.

Our work force is going to be well trained to operate within the framework of our organization’s corporate culture and also to meet the needs of all our customers.

Gab & Gab Non – Emergency Medical Transportation Co will ensure that all our patients cum customers are given first class treatment whenever they hire our services or visit of office. We have a CRM software that will enable us manage a one on one relationship with our customers no matter how large the numbers of our customers’ base grows.

Gab & Gab Non – Emergency Medical Transportation Co is a family business that is owned and managed by Dr. Gabriel Anderson and his wife Gabriella Anderson (Nurse). Dr. Gabriel Anderson is going to be the Chief Executive Officer of the business;

He is a qualified and well trained Medical Doctor with well over 15 years of experience working as a medical doctor and medical researcher with the United States’ government. He will be ably supported by his wife Gabriella Anderson who has grown in her career to become one of the most respected senior nurses in Miami, Florida.

3. Our Products and Services

Gab & Gab Non – Emergency Medical Transportation Co is in the business of ensuring that we provide highly essential non – emergency medical transportation services for disadvantaged Medicaid recipients, for the elderly, for those who have form or disability or the other and those with low incomes who have no form of transportation to access healthcare services when the need arises.

These are the non – emergency medical transported services that we will be offering to our clients and target market;

  • Provide standby ambulance and/or first-aid services
  • Provide non-emergency surface ambulance
  • Provide non-emergency air ambulance (in the nearest future)
  • Provide skilled nursing services
  • Provide nursing aide services
  • Provide consultancy and advisory services as it relates to our core services

4. Our Mission and Vision Statement

  • Our vision is to become the number one choice when it comes to non – emergency medical transportation services in the whole of Florida and also to be amongst the top 20 non – emergency medical transportation services provider in the United States of America within the next 10 years.
  • Gab & Gab Non – Emergency Medical Transportation Co is in business is to establish a first class non – emergency medical transportation service company that will take care of both highly placed clients (especially those who can afford air ambulance) and lowly placed clients as long as they can afford our services.
  • We want to become one of the leaders in the non – emergency medical transportation services industry in Florida, and in The United States of America.

Our Business Structure

Gab & Gab Non – Emergency Medical Transportation Co is a business that will be built on a solid foundation. From the outset, we have decided to recruit only qualified professionals (doctors, nurses, nurse’s aides, mental health counselors, chiropractors, medication management counselors, physical therapists, county aging workers, and rehabilitation counselors, home health caregivers and ambulance drivers) to man various job positions in our organization.

We are quite aware of the rules and regulations governing the non – emergency medical transportation services cum healthcare industry which is why we decided to recruit only well experienced and qualified employees as foundational staff of the organization.

We hope to leverage on their expertise to build our business brand to be well accepted in Florida and the whole of the United States.

When hiring, we will look out for applicants that are not just qualified and experienced, but honest, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of five years or more. These are the positions that will be available at Gab & Gab Non – Emergency Medical Transportation Co;

  • Chief Medical Director/Chief Executive Officer
  • Doctor
  • Human Resource and Admin Manager
  • Nurses/Nurse’s Aides
  • Home Health Caregivers /County Aging Workers
  • Ambulance Drivers
  • Marketing and Sales Agent
  • Accountant/Cashier
  • Cleaners

5. Job Roles and Responsibilities

Chief Medical Director/Chief Executive Officer:

  • Responsible for providing direction for the business
  • Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
  • Attend to high profile clients and severe medical cases
  • Responsible for fixing prices and signing business deals
  • Responsible for recruitment
  • Responsible for payment of salaries
  • Responsible for signing checks and documents on behalf of the company
  • Evaluates the success of the organization

Doctor

  • Follow the ambulance to and fro as required by our clients or patient
  • Responsible for providing professional medical services to our patients
  • Responsible for giving medical advice to patient and their family members
  • Responsible for handling medical emergencies when the need arises.

Human Resources and Admin Manager

  • Responsible for overseeing the smooth running of HR and administrative tasks for the organization
  • Defining job positions for recruitment and managing interviewing process
  • Carrying out staff induction for new team members
  • Responsible for training, evaluation and assessment of employees
  • Responsible for arranging travel, meetings and appointments
  • Oversee the smooth running of the daily office and field activities.

Sales and Marketing Manager

  • Manage external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
  • Model demographic information and analyze the volumes of transactional data generated by customer
  • Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
  • Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
  • Responsible for handling business research, market surveys and feasibility studies for clients
  • Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
  • Develop, execute and evaluate new plans for expanding increase sales
  • Create new markets cum businesses for the organization
  • Empower and motivates the sales team to meet and surpass agreed targets

Accountant/Cashier:

  • Responsible for preparing financial reports, budgets, and financial statements for the organization
  • Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
  • Responsible for financial forecasting and risks analysis.
  • Performs cash management, general ledger accounting, and financial reporting for one or more properties.
  • Responsible for developing and managing financial systems and policies
  • Responsible for administering payrolls
  • Ensuring compliance with taxation legislation
  • Handles all financial transactions for Gab & Gab Non – Emergency Medical Transportation Co
  • Serves as internal auditor for Gab & Gab Non – Emergency Medical Transportation Co

Nurses/Nurse’s Aides

  • Responsible for managing our patients from their house en route to the hospital when they are in our ambulance
  • Handles personal injury case management
  • Responsible for offering home medication and ambulance management services

Ambulance Drivers:

  • Receives payments on behalf of the organization
  • Issues receipt to customers
  • Prepare financial report at the end of every working week
  • Handles financial transaction on behalf of the company
  • Interfaces with our bankers
  • Responsible for payment of tax, levies and utility bills
  • Handles any other duty as assigned by the doctor or nurse in charge of the ambulance

Cleaners:

  • Responsible for cleaning the office facility and the ambulance at all times
  • Ensure that toiletries and supplies don’t run out of stock
  • Cleans both the interior and exterior of the office facility
  • Handle any other duty as assigned by the HR a manager

6. SWOT Analysis

Gab & Gab Non – Emergency Medical Transportation Co is set to become one of the leading non – emergency medical transport service providers in Florida which is why we are willing to take our time to cross every ‘Ts’ and dot every ‘Is’ as it relates to our business.

We want our non – emergency medical transportation services company to be the number one choice of all residence of Miami and other cities in Florida. We know that if we are going to achieve the goals that we have set for our business, then we must ensure that we build our business on a solid foundation. We must ensure that we follow due process in setting up the business.

Even though our Chief Medical Director (owner) has a robust experience in health management services, public health, medical research, transport and logistics; we still went ahead to hire the services of business consultants that are specialized in setting up new businesses.

They helped our organization conduct detailed SWOT analysis and to also provide professional support in helping us structure our business to indeed become a leader in the non – emergency medical transportation services industry. This is the summary of the SWOT analysis that was conducted for Gab & Gab Non – Emergency Medical Transportation Co;

  • Strength:

Our strength lies in the fact that we have a team of well qualified professionals manning various job positions in our organization.

As a matter of fact, they are some of the best hands in the whole of Miami Florida. Our location, the Business model we will be operating on, opening 24 hours daily and 7 days in a week, multiple payment options, well equipped medical call center and our excellent customer service culture will definitely count as a strong strength for us.

  • Weakness:

Our perceived weakness lies in the point that we are just starting out and we may not have the required finance to out rightly purchase air – ambulance and also finance to sustain the kind of publicity that we intend giving the business and also the finance needed for the acquiring helicopter to facilitate rapid response in cases of medical emergencies.

  • Opportunities:

The opportunities that are available to non – emergency medical services providers are unlimited considering the fact that we have growing aging population in the United States and people coming down with one form of sickness or the other that will make them need our services. We are going to position our business to make the best out of the opportunities that will be available to us in Florida.

  • Threat:

Just like any other business, one of the major threats that we are likely going to face is economic downturn and unfavorable government policies (healthcare reform). It is a fact that economic downturn affects purchasing / spending power.

Another threat that may likely confront us is the arrival of a new and bigger / well established non – emergency medical transportation brand in same location where our outlet is located.

7. MARKET ANALYSIS

  • Market Trends

As a matter of fact a large percentage of people with chronic health conditions, such as arthritis, asthma, cancer, cardiovascular disease, chronic obstructive pulmonary disease and diabetes et al, would need medical care services on a regular basis.

Statistics has it that the treatment of chronic conditions account for three- quarters of all United States healthcare expenses.

For instance, in 2009, the Centers for Disease Control estimate that 78% of the adult population age 55 and older has at least one of these chronic conditions. In addition, it was projected that states will add more than a half million adults who have serious behavioral health issues that impair their everyday functioning to the Medicaid population.

These people of course will need the services of Non – Emergency Medical Transportation to access life sustaining treatments and healthcare services et al.

It is important to categorically state that a large percent of the 20 million adults with chronic kidney disease who are undergoing dialysis three times a week, non – emergency transportation services providers is a reliable way to transport them to their appointments and so as to avoid going to the emergency room if appointments are missed.

So also Statistics has it that 66 percent of dialysis patients rely on others for transportation to their appointments, only 8 percent depend on public transportation or taxi services, and 25.3 percent drove or walked to the clinic themselves.

No doubt the non – emergency medical transportation service industry will continue to grow and become more profitable because the aging baby-boomer generation in Unites States is expected to drive increasing demand for these specialized services.

8. Our Target Market

Gab & Gab Non – Emergency Medical Transportation Co is in business to service a wide range of customers in Miami Beach, Florida – United States of America and other cities such as Green – acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al.

We will ensure that we target but self – pay customers (who do not have health insurance cover), and those who have health insurance cover.

Generally, those who need non – emergency medical transportation services ranges from those with the elderly people, to those who are bedridden to those who have mental / psychiatric challenges and any other ailment that requires that the patient must hire the services of a non – emergency medical transportation services provider.

The fact that we are going to open our doors to a wide range of customers does not in any way stop us from abiding by the rules and regulations governing the non – emergency transportation service industry in the United States. Our staff is well – trained to effectively service our customers and give them value for their monies.

Our customers can be categorized into the following;

  • Elderly people
  • Expectant Mothers
  • Injured Sports Men and Women
  • Disable/Physically Challenged People
  • People why mental/psychiatric challenges
  • The aged who might suffer from severe joint pains and every other age categories who falls under the conditions listed by the physician.

Our Competitive Advantage

Aside from the competitions that exist amongst various non – emergency medical transportation service providers, they also compete against other healthcare services providers such as hospitals, health centers and community clinics who have ambulances and also provide transportation services for their patience.

To be highly competitive in the non – emergency medical transportation services industry means that you should be able to deliver consistent quality patient service and should be able to meet the expectations of the physicians that referred patients to you.

Gab & Gab Non – Emergency Medical Transportation Co is coming into the market well prepared to favorably compete in the industry. Our office facility is well positioned (centrally positioned) and visible, we have well – equipped ambulances and of course enough parking space with good security.

Our staff is well groomed in all aspect of non – emergency medical transportation service delivery and all our employees are trained to provide customized customer service to all our clients. Our services will be carried out by highly trained professional who know what it takes to give our highly esteemed customers value for their money.

We are going to be amongst some of the non – emergency medical transportation service providers in the whole of Florida that will run a standard medical call center for 24 hours a day and 7 days a week. We have enough trained health workers that are ready to run a shift system.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category (non – emergency medical transportation service providers in the United States) in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.

9. SALES AND MARKETING STRATEGY

  • Sources of Income

Gab & Gab Non – Emergency Medical Transportation Co will ensure that we do all we can to maximize the business by generating income from every legal means within the scope of our industry. Below are the sources we intend exploring to generate income for Gab & Gab Non – Emergency Medical Transportation Co;

  • Provide standby ambulance and/or first-aid services
  • Provide non-emergency surface ambulance
  • Provide non-emergency air ambulance (in the nearest future)
  • Provide skilled nursing services
  • Provide nursing aide services
  • Provide consultancy and advisory services as it relates to our core services

10. Sales Forecast

It is important to state that our sales forecast is based on the data gathered during our feasibility studies, market survey and also some of the assumptions readily available on the field. Below are the sales projections that we were able to come up with for the first three years of operations;

  • First Year-: $100,000 (From Self – Pay Clients / Patients): $250,000 (From Health Insurance Companies)
  • Second Year-: $250,000 (From Self – Pay Clients / Patients): $500,000 (From Health Insurance Companies)
  • Third Year-: $500,000 (From Self – Pay Clients / Patients): $1,000,000 (From Health Insurance Companies)

N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and natural disasters within the period stated above. Please note that the above projection might be lower and at the same time it might be higher.

  • Marketing Strategy and Sales Strategy

The marketing and sales strategy of Gab & Gab Non – Emergency Medical Transportation Co will be based on generating long-term personalized relationships with customers. In order to achieve that, we will ensure that we offer top notch all – round non – emergency medical transportation services at affordable prices compare to what is obtainable in Florida.

All our employees will be well trained and equipped to provide excellent and knowledgeable non – emergency medical transportation services and customer service.

We know that if we are consistent with offering high quality service delivery and excellent customer service, we will increase the number of our customers by more than 25 percent for the first year and then more than 40 percent subsequently.

Before choosing a location for our non – emergency medical transportation services, we conducted a thorough market survey and feasibility studies in order for us to be able to be able to penetrate the available market and become the preferred choice for residence of Miami Beach, Florida – United States of America and other cities such as Green – acres City, Miami, Jacksonville, Clearwater, Tampa, Fort Lauderdale, North Miami, West Palm Beach, Palm Harbor, Deltona, Orlando, Palm Bay and Panama City et al where our services will be available.

We have detailed information and data that we were able to utilize to structure our business to attract the numbers of customers we want to attract per time.

We hired experts who have good understanding of the non – emergency medical transportation service industry to help us develop marketing strategies that will help us achieve our business goal of winning a larger percentage of the available market in Florida.

In summary, Gab & Gab Non – Emergency Medical Transportation Co will adopt the following sales and marketing approach to win customers over;

  • Introduce our business by sending introductory letters to residence, business owners, hospitals and corporate organizations
  • Advertise our business in community based newspapers, local TV and local radio stations
  • List our business on yellow pages ads (local directories)
  • Leverage on the internet to promote our business
  • Engage in direct marketing
  • Leverage on word of mouth marketing (referrals)
  • Enter into business partnership with hospitals, government agencies and health insurance companies.
  • Attend healthcare related exhibitions/expos.

11. Publicity and Advertising Strategy

We in the non – emergency medical transportation services business -to become one of the market leaders and also to maximize profits hence we are going to explore all available conventional and non – conventional means to promote our business.

Gab & Gab Non – Emergency Medical Transportation Co has a long term plan of offering non – emergency medical transportation services in various locations all around Florida which is why we will deliberately build our brand to be well accepted in Miami Beach before venturing out.

As a matter of fact, our publicity and advertising strategy is not solely for winning customers over but to effectively communicate our brand to the general public. Here are the platforms we intend leveraging on to promote and advertise Gab & Gab Non – Emergency Medical Transportation Co;

  • Place adverts on both print (community based newspapers and magazines) and electronic media platforms
  • Sponsor relevant community health programs
  • Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our brand
  • Install our BillBoards on strategic locations all around Miami Beach Florida.
  • Engage in road show from time to time
  • Distribute our fliers and handbills in target areas
  • Ensure that all our workers wear our branded shirts and all our vehicles and ambulances are well branded with our company’s logo et al.

12. Our Pricing Strategy

Gab & Gab Non – Emergency Medical Transportation Co will work towards ensuring that all our services are offered at highly competitive prices compare to what is obtainable in The United States of America.

On the average, non – emergency medical transportation service providers usually leverage on the fact that a good number of their clients do not pay the service charge from their pockets; private insurance companies, Medicare and Medicaid are responsible for the payment.

In view of that, it is easier for non – emergency medical transportation service providers to bill their clients based in their discretions. However, in most non – emergency medical transportation service providers adopt the hourly billing cum per visit billing method.

  • Payment Options

At Gab & Gab Non – Emergency Medical Transportation Co, our payment policy is all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that will be available in every of our outlets;

  • Payment by cash
  • Payment via Point of Sale (POS) Machine
  • Payment via online bank transfer (online payment portal)
  • Payment via Mobile money
  • Check (only from loyal customers)

In view of the above, we have chosen banking platforms that will help us achieve our payment plans without any itches.

13. Startup Expenditure (Budget)

If you are looking towards starting a non – emergency medical transportation services company, then you should be ready to go all out to ensure that you raise enough capital to cover some of the basic expenditure that you are going to incur. The truth is that starting this type of business does not come cheap.

You would need money to secure a standard office facility, you could need money to acquire medically equipped ambulances and supply and you would need money to pay your workforce and pay bills for a while until the revenue you generate from the business becomes enough to pay them.

Besides it is expensive to acquire a standard well – equipped ambulance. The items listed below are the basics that we would need when starting our non – emergency medical transportation services business in the United States, although costs might vary slightly;

  • The Fee for registering the business in the United States -$725.
  • The budget for legal fees, insurance, permits and license – $5,000
  • The cost of leasing a facility – 100,000
  • The amount needed to renovate our Facility (electrical, furnishings, plumbing, painting and landscaping) – $10,000.
  • The Cost for the purchase of furniture and equipment (Flat Screen TVs, computers, printers, and cabins et al) – $10,000
  • Other start-up expenses including stationery – $1000
  • Phone and utility deposits – $3,500
  • The Cost for the purchase of Ambulances – $150,000.
  • The Cost of Launching a Website – $600
  • The cost opening party – $5,000 (optional)
  • Cost for payment of salaries for the first 3 months of operations – $50,000
  • Additional Expenditure (Business cards, Signage, Adverts and Promotions et al) – $5,000

Going by the report from our research and feasibility studies, we will need an average of $350,000 to start a small scale but standard non – emergency medical transportation services business in the United States of America.

Generating Funding / Startup Capital for Gab & Gab Non – Emergency Medical Transportation Co

Gab & Gab Non – Emergency Medical Transportation Co is a family business that is solely owned and financed by Dr. Gabriel Anderson and his wife Gabriella Anderson (Nurse). They do not intend to welcome any external business partner which is why he has decided to restrict the sourcing of the start – up capital to 3 major sources.

These are the areas Gab & Gab Non – Emergency Medical Transportation Co intends to generate our start – up capital;

  • Generate part of the start – up capital from personal savings
  • Source for soft loans from family members and friends
  • Apply for loan from my Bank

N.B: We have been able to generate about $100,000 (Personal savings $80,000 and soft loan from family members $20,000) and we are at the final stages of obtaining a loan facility of $250,000 from our bank. All the papers and document have been signed and submitted, the loan has been approved and any moment from now our account will be credited with the amount.

14. Sustainability and Expansion Strategy

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Gab & Gab Non – Emergency Medical Transportation Co is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to offer our non – emergency medical transportation services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

Gab & Gab Non – Emergency Medical Transportation Co will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List/Milestone

  • Business Name Availability Check:>Completed
  • Business Registration: Completed
  • Opening of Corporate Bank Accounts: Completed
  • Securing Point of Sales (POS) Machines: Completed
  • Opening Mobile Money Accounts: Completed
  • Opening Online Payment Platforms: Completed
  • Application and Obtaining Tax Payer’s ID: In Progress
  • Application for business license and permit: Completed
  • Purchase of Insurance for the Business: Completed
  • Leasing of facility and remodeling the facility: In Progress
  • Conducting Feasibility Studies: Completed
  • Generating capital from family members: Completed
  • Applications for Loan from the bank: In Progress
  • Writing of Business Plan: Completed
  • Drafting of Employee’s Handbook: Completed
  • Drafting of Contract Documents and other relevant Legal Documents: In Progress
  • Design of The Company’s Logo: Completed
  • Graphic Designs and Printing of Packaging Marketing / Promotional Materials: In Progress
  • Recruitment of employees: In Progress
  • Purchase of Medical Equipment and Ambulances et al: In Progress
  • Purchase of the Needed furniture, racks, shelves, computers, electronic appliances, office appliances and CCTV: In progress
  • Creating Official Website for the Company: In Progress
  • Creating Awareness for the business both online and around the community: In Progress
  • Health and Safety and Fire Safety Arrangement (License): Secured
  • Opening party / launching party planning: In Progress
  • Compilation of our list of products that will be available in our pharmacy store: Completed
  • Establishing business relationship with vendors (wholesale pharmaceutical companies): In Progress