Are you about starting a body scrub company? If YES, here is a complete sample body scrub production business plan template & feasibility report you can use for FREE.
Body care products such as body scrubs are used in all parts of the world and those that manufacture body care products are known to generate sales year in year out if the business is properly managed.
As a matter of fact, economic downturn hardly affects the use of body care products because it is a commodity that plays a major role in the body care routine of people.
If you are however considering starting your own body scrub manufacturing business, then you must be ready to really learn the ropes.
So, if you have decided to start your own body scrub production company, then you should ensure that you carry out thorough feasibility studies and market survey.
This will enable you locate the business in a good location; a location with the right demographic composition and then hit the ground running.
Business plan is yet another very important business document that you should not take for granted when launching your own body scrub production business.
Below is a sample body scrub production business plan template that can help you to successfully write your own with little or no difficulty.
A Sample Body Scrub Production Business Plan Template
1. Industry Overview
Body scrub is a body care product that has an exfoliating agent that restores human skin health and makes it glow. It removes dead skin cells and increases the blood circulation in the body.
The revenue generated in this industry has increased steadily in recent years as some of the industry’s largest export partners began to experience post – recessionary growth. Going forward, the industry’s diverse product line and commitment to research and development will keep revenue growth stable.
The Acne Treatment Manufacturing OTC Industry is a thriving sector of the economy of the united states of America and they generate over 6 million annually from more than 88 registered and licensed acne treatment products cum body scrubs manufacturing companies.
The industry is responsible for the employment of over 1,442 people. Experts project the industry to grow at a -1.8 percent annual rate from 2013 to 2018.
The companies holding the largest market share in the Acne Treatment Manufacturing OTC industry in the United States of America and perhaps the globe include Johnson & Johnson, Guthy-Renker LLC and Reckitt Benckiser Group PLC.
A recent research conducted by IBISWORLD shows that the Acne Treatment manufacturing industry is in the growth phase of its life cycle, though it is likely to enter the mature phase in the near future. The report shows that the industry benefits from fairly stable demand for these products because acne-prone individuals consider them a necessary expense.
However, adolescents comprise the industry’s largest market, and high unemployment levels and low disposable incomes within this shrinking age bracket have caused sales of over-the-counter (OTC) acne treatments to decline during the period.
Over the five years to 2018, industry revenue is estimated to decline at an annualized rate of 1.8 percent to $616.4 million, as consumers switched to less-expensive products and stronger pre. One good thing about the body scrub business is that the business can be targeted at national or international markets depending on your financial capacity.
Over and beyond, the Acne Treatment Manufacturing OTC industry is a profitable industry and it is open for any aspiring entrepreneur to come in and establish his or her business and still compete for the available market and make profits.
2. Executive Summary
Zoe McPherson® Body Care Group PLC is a licensed acne treatment production OTC company that will be located in an industrial area in Redwood City – California. We have been able to secure a long – term lease for a facility in a strategic location with an option of a long – term renewal on agreed terms and conditions that are favorable to us.
The facility has government approval for the kind of business we want to run and it is easily accessible and we are deliberate about that in order to facilitate easy movement of raw materials (chemicals and packaging containers) and finished products (body scrubs and other acne treatment OTC products).
We are in the acne treatment production business to produce body scrubs and other related acne treatment products such as facial cleansers and scrubs, facial lotions and creams, nonprescription cleansers, lotions, gels, toners, masks and pads containing acne-fighting ingredients such as benzoyl peroxide and salicylic acid. We are also in business to make profits and give our customers value for their money.
We are aware that there are several acne treatment production companies scattered all around the United States and Canada whose products can be found all over the country.
Which is why we spent time and resources to conduct our feasibility studies and market survey so as to enable us locate the business in an area that will support the growth of the business. We ensured that our facility is easy to locate and we have mapped out plans to develop a wide distribution network.
Beyond manufacturing quality and safe body scrubs and other acne treatment OTC products, our customer care is going to be second to none. We know that our customers are the reason why we are in business which is why we will go the extra mile to get them satisfied when they purchase our products.
Zoe McPherson® Body Care Group PLC will ensure that all our customers (wholesale distributors) are given first class treatment whenever they visit our factory. We have a CRM software that will enable us manage a one on one relationship with our customers (wholesale distributors) no matter how large they may grow to.
Zoe McPherson® Body Care Group PLC is family business that will be owned by Zoe McPherson and her immediate family members.
Mrs. Zoe McPherson, who is the Chief Executive Officer of the Company is a Graduate of Cosmetology and she holds a Master’s Degree in Business Management (MBA). She has over 10 years experience working in related industry as a senior manager prior to starting Zoe McPherson® Body Care Group PLC.
3. Our Products and Services
Zoe McPherson® Body Care Group PLC is going to run a standard acne treatment production OTC company whose products will not only be sold in Redwood City – California but also throughout the United States of America. We are in the acne treatment production OTC industry to make profits and also to give our customers value for their money. These are some of the body scrubs and other related acne treatment products that we will be offering;
- African Cocoa Moisturizing butter scrub (Infused with the goodness of African Cocoa, this body scrub is an excellent exfoliating agent.)
- Almond and Honey Scrub (The nourishment of Honey combined with the cleansing quality of almonds, this body scrub makes for an excellent de-tanning agent.)
- Australian Tea Tree Oil scrub (The tenderness of tea tree oil nourishes your body with the goodness of earthy elements.)
- Whitening Scrub (A gentle scrub that deep cleanses your body and brightens up your complexion in minutes.)
- Other related acne treatment OTC (off the counter) products such as facial cleansers and scrubs, facial lotions and creams, nonprescription cleansers, lotions, gels, toners, masks and pads containing acne-fighting ingredients such as benzoyl peroxide and salicylic acid.
4. Our Mission and Vision Statement
- Our vision is to establish a world class acne treatment production OTC company whose products will be not only be sold in Redwood City – California, but also throughout the United States of America.
- Our mission is to establish a standard company that in our own capacity will favorably compete with leaders in the acne treatment production manufacturing industry. We want to build a business that will be listed amongst the top 10 acne treatment brands in the United States of America.
Our Business Structure
Zoe McPherson® Body Care Group PLC is established with the aim of competing favorably with other leading acne treatment production OTC brands in the industry. This is why we will ensure that we put structures in place that will support the kind of growth that we envisaged while setting up the business.
We will make sure that we only hire people that are qualified, honest, hardworking, customer centric and are ready to work to help us build a prosperous business that will benefit all our stakeholders.
As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more depending how fast we meet our set target. In view of that, we have decided to hire qualified and competent hands to occupy the following positions;
- Chief Executive Officer (Owner)
- Plant Manager
- Human Resources and Admin Manager
- Merchandise Manager
- Sales and Marketing Manager
- Machine Operators
- Accountants / Cashiers
- Distribution Truck Drivers
5. Job Roles and Responsibilities
Chief Executive Officer – CEO (Owner):
- Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives
- Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
- Responsible for fixing prices and signing business deals
- Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
- Responsible for signing checks and documents on behalf of the company
- Evaluates the success of the organization.
Plant Manager
- Responsible for overseeing the smooth running of the manufacturing plant
- Part of the team that determines the quantity of products that are to be produced
- Map out strategy that will lead to efficiency amongst workers in the plant
- Responsible for training, evaluation and assessment of plant workers
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
- Ensures that the plant meets the expected safety and health standard at all times.
Human Resources and Admin Manager
- Responsible for overseeing the smooth running of HR and administrative tasks for the organization
- Defining job positions for recruitment and managing interviewing process
- Carrying out induction for new team members
- Responsible for training, evaluation and assessment of employees
- Oversees the smooth running of daily office activities.
Merchandise Manager
- Manage vendor relations, market visits, and the ongoing education and development of the organizations’ buying teams
- Responsible for the purchase of raw materials and packaging materials
- Responsible for planning sales, monitoring inventory, selecting the merchandise, and writing and pricing orders to vendors
- Ensures that the organization operates within stipulated budget.
Sales and Marketing Manager
- Manage external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
- Model demographic information and analyze the volumes of transactional data generated by customer purchases
- Identify, prioritize, and reach out to new partners, and business opportunities et al
- Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
- Develop, execute and evaluate new plans for expanding increase sales
- Document all customer contact and information
- Represent the company in strategic meetings
- Help increase sales and growth for the company
Accountant/Cashier
- Responsible for preparing financial reports, budgets, and financial statements for the organization
- Provides managements with financial analyses, development budgets, and accounting reports
- Responsible for financial forecasting and risks analysis.
- Performs cash management, general ledger accounting, and financial reporting
- Responsible for developing and managing financial systems and policies
- Responsible for administering payrolls
- Ensuring compliance with taxation legislation
- Handles all financial transactions for the organization
- Serves as internal auditor for the organization
Client Service Executive
- Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries.
- Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
- Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
- Manages administrative duties assigned by the manager in an effective and timely manner
- Consistently stays abreast of any new information on the company’s products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients
- Receives parcels/documents for the company
- Distribute mails in the organization
- Handles any other duties as assigned by the line manager
Production Workers/Machine Operators:
- Responsible for preparing, blending, compounding and packaging body scrubs and other acne treatment products
- Handle labeling of products
- Operate machines used in the manufacturing of body scrubs and other related acne treatment products
- Assist in packaging and loading of products into distribution trucks
Distribution Truck Drivers
- Assist in loading and unloading products
- Maintain a logbook of their driving activities to ensure compliance with federal regulations governing the rest and work periods for operators.
- Keep a record of vehicle inspections and make sure the truck is equipped with safety equipment
- Assist the transport and logistics manager in planning their route according to a delivery schedule.
- Local-delivery drivers may be required to sell products or services to stores and businesses on their route, obtain signatures from recipients and collect cash.
- Transport finished goods and raw materials to and from manufacturing plants or retail and distribution centers
- Inspect vehicles for mechanical items and safety issues and perform preventative maintenance
- Comply with truck driving rules and regulations (size, weight, route designations, parking, break periods etc.) as well as with company policies and procedures
- Collect and verify delivery instructions
- Report defects, accidents or violations
6. SWOT Analysis
There are several body scrubs cum acne treatment manufacturing companies in the United States of America, which is why we are following the due process of establishing a business so as to compete favorablly with them.
We know that if a proper SWOT analysis is conducted for our business, we will be able to position the business to maximize our strength, leverage on the opportunities that will be available to us, mitigate our risks and be equipped to confront our threats.
Zoe McPherson® Body Care Group PLC hired the services of an expert HR and Business Analyst with bias in startup businesses to help us conduct a thorough SWOT analysis and to help us create a Business model that will help us achieve our business goals and objectives.
This is the summary of the SWOT analysis that was conducted for Zoe McPherson® Body Care Group PLC;
- Strength:
Our major strength as a body scrub manufacturing company is the experience of our management team, we have people on board who are highly experienced.
So also, the wide varieties of body scrubs and other acne treatment products that we produce, our large national distribution network and of course our excellent customer service culture will definitely count as a strong strength for the business.
- Weakness:
One major weakness that may count against us is the fact that we are a new body scrub manufacturing company and we don’t have the financial capacity to engage in the kind of publicity that we intend giving the business especially when big names like Johnson & Johnson, Guthy-Renker LLC and Reckitt Benckiser Group PLC et al are already determining the direction of the market.
- Opportunities:
The opportunities available for body scrubs manufacturing companies are enormous. This is due to the fact that almost all Americans make use of body scrub regularly.
As a result of that, we were able to conduct a thorough market survey and feasibility studies so as to come up with ‘on – point products’, position our business to take advantage of the existing market for body scrub products and also to create our own new market.
- Threat:
Just like any other business, one of the major threats that we are likely going to face is economic downturn and unfavorable government policies.
It is a fact that economic downturn affects purchasing power. Another threat that may likely confront us is the arrival of a new body scrub manufacturing company or an importer who imports body scrubs in same location where ours is located.
7. MARKET ANALYSIS
- Market Trends
If you are keeping tabs with happenings in the industry you will notice that the industry is experiencing external competition from a variety of sources. This competition includes prescription acne treatment, laser and light therapy and the use of birth control, which are all possible alternative treatments for acne.
When the number of people using these alternative products increases, there is less demand for body scrubs and industry revenue is adversely affected. External competition is anticipated to increase in 2019, posing a potential threat to the industry.
Recent trends also show that the demand for body scrub is relatively stable, since most consumers consider them a necessary product.
However, when per capita disposable income is rising strongly, consumers are more likely to purchase more-expensive, high-quality treatments, which favorably affect industry revenue. Per capita disposable income is expected to increase going forward, representing a potential opportunity for the industry.
One more trend in this industry is the exploration of safer raw materials for the production of body scrub. The truth is that people are looking for products that contain less chemical hence the increase in demand for herbal products.
Finally, the body scrub manufacturing industry is adopting eco – friendly approach towards the production and packaging of its products. As a matter of fact, the industry’s adoption of eco-friendly practices will likely persuade environmentally conscious consumers to buy its products, while increasing operators’ efficiency.
8. Our Target Market
When it comes to selling body scrubs, there is indeed a wide range of available customers. In essence, our target market can’t be restricted to just a group of people, but all those who resides in our target market locations.. We are in business to engage in wholesale distribution and to retail body scrub to everybody (male and female) in our target market location.
Our competitive advantage
A close study of the body scrubs cum acne treatment products manufacturing industry reveals that the market has become much more intensely competitive over the last decade.
As a matter of fact, you have to be highly creative, customer centric and proactive if you must survive in this industry. We are aware of the stiffer competition and we are prepared to compete favorably with other companies in Redwood City – California.
Zoe McPherson® Body Care Group PLC launching a standard body scrub brand that will indeed become the preferred choice of residence of Redwood City – California and every city where our products will be retailed.
Part of what is going to count as competitive advantage for Zoe McPherson® Body Care Group PLC is the vast experience of our management team, we have people on board who distribution network and of course our excellent customer service culture will definitely count as a strong strength for the business.
Lastly, our employees will be well taken care of, and their welfare package will be among the best within our category in the industry, meaning that they will be more than willing to build the business with us and help deliver our set goals and achieve all our aims and objectives.
We will also give good working conditions and commissions to freelance sales agents that we will recruit from time to time.
9. SALES AND MARKETING STRATEGIES
- Sources of Income
Zoe McPherson® Body Care Group PLC is established with the objective of maximizing profits in the acne treatment production industry in both the United States of America and we are going to go do all it takes to sell a wide range of body scrubs to a wide range of customers. Zoe McPherson® Body Care Group PLC will generate income by selling the following products;
- African Cocoa Moisturizing butter scrub
- Almond and Honey Scrub
- Australian Tea Tree Oil scrub
- Whitening Scrub
- Other related acne treatment OTC (off the counter) products such as facial cleansers and scrubs, facial lotions and creams, nonprescription cleansers, lotions, gels, toners, masks and pads containing acne-fighting ingredients such as benzoyl peroxide and salicylic acid.
10. Sales Forecast
One thing is certain when it comes to body scrubs cum acne treatment production OTC business, if your products are well – packaged and branded and if your production plant is centrally positioned and easily accessible, you will always attract customers cum sales and that will sure translate to increase in revenue generation for the business.
We are well positioned to take on the available market in Redwood City – California and every city where our body scrubs will be sold and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six months of operation and grow the business and our clientele base.
We have been able to critically examine the acne treatment manufacturing industry, we have analyzed our chances in the industry and we have been able to come up with the following sales forecast.
Below is the sales projection for Zoe McPherson® Body Care Group PLC, it is based on the location of our business and other factors as it relates to small scale and medium scale body scrubs cum acne treatment OTC products manufacturing company startups in the United States;
- First Fiscal Year: $360,000
- Second Fiscal Year: $680,000
- Third Fiscal Year: $1.45 Million
N.B: This projection was done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same products as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.
- Marketing and Sales Strategy
Prior to choosing a location for Zoe McPherson® Body Care Group and also the kind of body scrubs we will produce, we conducted a thorough market survey and feasibility studies in order for us to penetrate the available market in our target market locations.
We have detailed information and data that we were able to utilize to structure our business to attract the number of customers we want to attract per time.
We hired experts who have good understanding of the acne treatment production OTC industry to help us develop marketing strategies that will help us achieve our business goal of winning a larger percentage of the available market in Redwood City – California and other cities in the United States of America.
In summary, Zoe McPherson® Body Care Group PLC will adopt the following sales and marketing approach to sell our body scrubs cum acne treatment OTC products;
- Introduce our brand by sending introductory letters to residents, merchants, retailers and other stakeholders in Redwood City – California
- Engage in roadshows in targeted communities from time to time to sell our products
- Advertise our products in community – based newspapers, local TV and radio stations
- List our business and products on yellow pages ads (local directories)
- Leverage on the internet to promote our body scrubs cum acne treatment OTC products – brand
- Engage in direct marketing and sales
- Encourage the use of Word of mouth marketing (referrals)
11. Publicity and Advertising Strategy
In spite of the fact that our production plant is a standard one with the capacity to produce a wide range of body scrubs that can favorably compete with other leading brands, we will still go ahead to intensify publicity for all our products and brand.
Zoe McPherson® Body Care Group PLC has a long – term plan of distributing our products in various locations all around the United States of America, which is why we will deliberately build our brand to be well accepted in Redwood City – California before venturing out.
Here are the platforms we intend leveraging on to promote and advertise Zoe McPherson® Body Care Group PLC;
- Place adverts on both print (community – based newspapers and beauty care magazines) and electronic media platforms
- Sponsor relevant community programs
- Leverage on the internet and social media platforms to promote our body scrubs
- Install our Bill Boards in strategic locations all around major cities in the United States of America
- Engage in roadshows from time to time in targeted communities
- Distribute our fliers and handbills in target areas
- Position our Flexi Banners at strategic positions in the location where we intend getting customers to start patronizing our products.
- Ensure that our products are well branded and that all our staff members wear our customized clothes, and all our official cars and distribution vans are customized and well branded.
12. Our Pricing Strategy
We are aware of the pricing trend in the body scrub industry which is why we have decided to produce various sizes of body scrubs.
In view of that, our prices will conform to what is obtainable in the industry but will ensure that within the first 6 to 12 months, our products are sold a little bit below the average prices of brands in the United States of America. We have put in place business strategies that will help us run on low profits for a period of 6 months; it is a way of encouraging people to buy into our body scrubs cum acne treatment OTC products – brand.
- Payment Options
The payment policy adopted by Zoe McPherson® Body Care Group PLC is all inclusive because we are quite aware that different customers prefer different payment options as it suits them but at the same time, we will ensure that we abide by the financial rules and regulation of the United States of America.
Here are the payment options that Zoe McPherson® Body Care Group PLC will make available to her clients;
- Payment with cash
- Payment via credit cards
- Payment via online bank transfer
- Payment via check
- Payment via mobile money transfer
In view of the above, we have chosen banking platforms that will enable our client make payment for the purchase of our products without any stress on their part. Our bank account numbers will be made available on our website and promotional materials.
13. Startup Expenditure (Budget)
Starting a standard body scrub manufacturing company is indeed a capital-intensive business because the amount required in setting up a production plant is huge especially for an aspiring entrepreneur. The bulk of the startup capital will be sent on leasing or acquiring a facility and also in purchasing mixing, blending, compounding and packaging equipment.
Aside from that, you are expected to purchase and service distribution trucks, purchase raw materials, pay your employees and utility bills. Here are the key areas where we will spend our startup capital;
- The total fee for registering the Business in the United States of America – $750.
- Legal expenses for obtaining licenses and permits as well as the accounting services (software, P.O.S machines and other software) – $1,300.
- Marketing promotion expenses for the grand opening of Zoe McPherson® Body Care Group PLC in the amount of $3,500 and as well as flyer printing (2,000 flyers at $0.04 per copy) for the total amount of – $3,580.
- Cost for hiring Business Consultant – $2,500.
- Insurance (general liability, workers’ compensation and property casualty) coverage at a total premium – $2,400.
- Cost for payment of rent for 12 months at $1.76 per square feet in the total amount of $105,600.
- Cost for construction of a standard body scrubs cum acne treatment OTC production plant – $150,000.
- Other start-up expenses including stationery ($500) and phone and utility deposits ($2,500).
- Operational cost for the first 3 months (salaries of employees, payments of bills et al) – $100,000
- The cost for Start-up inventory (raw materials, and packaging materials et al) – $100,000
- Cost for store equipment (cash register, security, ventilation, signage) – $13,750
- Cost of purchase of distribution vans – $60,000
- The cost for the purchase of furniture and gadgets (Computers, Printers, Telephone, Fax Machines, tables and chairs et al) – $4,000.
- The cost of launching a website – $600
- Miscellaneous – $10,000
We would need an estimate of $600,000 to successfully set up our body scrub production plant in Redwood City – California.
Generating Funds/Startup Capital for Zoe McPherson® Body Care Group PLC
Zoe McPherson® Body Care Group PLC is a family business that is owned and financed by Zoe McPherson and her immediate family members. They do not intend to welcome any external business partner which is why she has decided to restrict the sourcing of the startup capital to 3 major sources.
These are the areas we intend generating our startup capital;
- Generate part of the startup capital from personal savings and sell of stocks
- Source for soft loans from family members and friends
- Apply for loan from the Bank
N.B: We have been able to generate about $200,000 (Personal savings $150,000 and soft loan from family members $50,000) and we are at the final stages of obtaining a loan facility of $400,000 from our bank. All the papers and documents have been signed and submitted, the loan has been approved and any moment from now our account will be credited with the amount.
14. Sustainability and Expansion Strategy
The future of a business lies in the number of loyal customers that they have, the capacity and competence of their employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.
One of our major goals of starting Zoe McPherson® Body Care Group PLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.
We know that one of the ways of gaining approval and winning customers over is to retail our body scrubs a little bit cheaper than what is obtainable in the market and we are prepared to survive on lower profit margin for a while.
Zoe McPherson® Body Care Group PLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.
We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.
Check List/Milestone
- Business Name Availability Check: Completed
- Business Registration: Completed
- Opening of Corporate Bank Accounts: Completed
- Securing Point of Sales (POS) Machines: Completed
- Opening Mobile Money Accounts: Completed
- Opening Online Payment Platforms: Completed
- Application and Obtaining Tax Payer’s ID: In Progress
- Application for business license and permit: Completed
- Purchase of Insurance for the Business: Completed
- Leasing of facility and construction of standard body scrubs cum acne treatment OTC production plant: In Progress
- Conducting Feasibility Studies: Completed
- Generating capital from family members and friends: Completed
- Applications for Loan from the bank: In Progress
- Writing of Business Plan: Completed
- Drafting of Employee’s Handbook: Completed
- Drafting of Contract Documents and other relevant Legal Documents: In Progress
- Design of The Company’s Logo: Completed
- Printing of Packaging Marketing/Promotional Materials: In Progress
- Recruitment of employees: In Progress
- Purchase of the needed raw materials, packaging materials, machines, equipment, trucks, furniture, racks, shelves, computers, electronic appliances, office appliances and CCTV: In progress
- Creating Official Website for the Company: Completed
- Creating Awareness for the business both online and around the community: In Progress
- Health and Safety and Fire Safety Arrangement (License): Secured
- Establishing business relationship with vendors – wholesale suppliers / merchants: In Progress