How to Start a Prisoner Transportation Company

A prisoner transport company is a private or government-operated organization responsible for the secure and safe transportation of individuals who are in custody, typically from one location to another.

This could involve transporting prisoners between correctional facilities, to and from court appearances, medical appointments, or other necessary destinations.

These companies often employ specially trained personnel who are skilled in managing potentially high-risk situations and ensuring the safety and security of both the transported individuals and the public.

While data on the exact number of prisoner transport companies globally may vary, the United States alone contracts numerous private firms for these services, with estimates suggesting thousands of transports occurring annually.

Such companies play an important role in the criminal justice system by facilitating the movement of individuals within its confines while upholding security standards and legal protocols.

Steps on How to Start a Prisoner Transport Company

1. Conduct Market Research

Conducting market research is essential for understanding your target audience, evaluating the demand for your services, and identifying potential competitors in the prisoner transportation industry.

First, you would need to determine the specific segments within the prisoner transport industry you aim to serve. This could include government agencies, private prisons, immigration detention centres, or other clients.

Research existing prisoner transport companies in your target market. Analyze their services, pricing, reputation, and areas of specialization to identify gaps or opportunities.

Next, you will need to understand the legal and regulatory requirements for operating a prisoner transport company in your target locations.

This includes licensing, permits, safety standards, and any industry-specific regulations. Gather feedback from potential clients to understand their needs, preferences, and pain points regarding prisoner transport services.

This could involve surveys, interviews, or focus groups with government agencies, correctional facilities, or legal professionals.

Stay informed about industry trends, such as changes in incarceration rates, government policies, or advancements in transportation technology. Assess the current and future demand for prisoner transport services in your target market.

Finally, conduct a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to evaluate your company’s internal capabilities and external market factors.

Identify strengths to leverage, weaknesses to address, opportunities to pursue, and threats to mitigate. Develop a marketing strategy based on your market research findings.

This could include branding, promotional activities, digital marketing, networking with potential clients, and building strategic partnerships.

a. Who is the Target Market for the Prisoner Transportation Business?

• Law enforcement agencies, including local police departments, sheriff’s offices, state police, and federal agencies such as the FBI, DEA, and ICE.
• Prisons, jails, and detention centres
• Attorneys, public defenders, and prosecutors
• Private Prisons and Detention Centers
• Immigration and Customs Enforcement (ICE)
• Courts and judicial agencies
• Hospitals, clinics, and mental health facilities that requires transportation services for inmates or detainees requiring medical treatment.
• Agencies involved in parole, probation, juvenile justice, and other aspects of the criminal justice system.

b. Is the Prisoner Transportation Business a Profitable Business?

The profitability of a prisoner transportation business depends on factors such as market demand, competition, operational efficiency, and regulatory compliance.

With the right strategies, including efficient operations, effective marketing, and adherence to safety standards, it can be profitable.

However, challenges such as high security requirements and potential liability risks require careful consideration. Overall, profitability hinges on navigating these factors effectively within the industry.

c. Are There Existing Niches in the Industry?

No, there are no existing niches when it comes to the prisoner transportation business since prisoner transportation is a niche idea in the transportation industry.

d. Who are the Major Competitors?

• G4S Secure Solutions
• Prisoner Transportation Services (PTS)
• TransCor America
• US Prisoner Transport
• Geo Group
• Securitas Critical Infrastructure Services
• Prisoner Transportation Network
• Global Prisoner Services
• Justice Transportation
• PTS of America
• CCA (Corrections Corporation of America)
• Pacific Transportation Services
• Guardian Prisoner Transport
• Falcon Transport
• AUS (Advanced Inmate Services)
• REDI Transports
• Secure Prisoner Transportation
• ProTransport
• Advanced Correctional Healthcare
• Empire Prisoner Transport.

e. Are There County or State Regulations or Zoning Laws for Prisoner Transportation Business?

In the United States, prisoner transportation businesses are subject to a complex web of regulations at the county, state, and federal levels.

These regulations encompass various aspects of operation, including licensing, insurance, vehicle safety standards, employee background checks, route planning, and security protocols.

County and state regulations may also dictate zoning laws that govern where facilities, such as vehicle storage yards and administrative offices, can be located. Compliance with these regulations is crucial to ensure legal operation and maintain public safety.

Note that federal regulations, such as those set forth by the Department of Transportation, may impose additional requirements on prisoner transport companies, particularly regarding vehicle safety and driver qualifications.

Adhering to these regulations not only ensures legal compliance but also helps to mitigate risks associated with liability and security concerns.

As such, prisoner transportation businesses must stay informed about and actively comply with the evolving regulatory landscape to operate effectively within the industry.

f. Is There a Franchise for the Prisoner Transportation Business?

No, there are no franchise opportunities for the prisoner transportation business.

g. What Do You Need to Start a Prisoner Transportation Business?

• Business Plan
• Legal Entity (e.g., LLC, Corporation)
• Licensing and Permits
• Insurance (e.g., Liability, Vehicle)
• Vehicles (with appropriate modifications for security)
• Qualified Personnel (e.g., Drivers, Security Officers)
• Training Programs (for personnel)
• Safety Equipment (e.g., Restraints, Communication Devices)
• Operational Procedures and Protocols
• Tracking and Monitoring Systems
• Administrative Infrastructure (e.g., Office Space, Computer Systems)
• Marketing and Sales Strategies.

2. Choose a Memorable Business Name

When looking to start a business, before you can begin to file the necessary documents with the constituted authorities or start your website, it is necessary that you come up with a name that you will be recognized with.

It is essential that the name you come up with can easily be pronounced, is unique and easily memorable. Some of the catchy business name ideas suitable for a prisoner transportation business are;

Creative Prisoner Transportation Business Name ideas

• Michael Wertmuller® Prisoner Transportation Company, LLC
• Peggy Mount® Prisoner Transportation Company, LLC
• Jack Bauer© Prisoner Transportation Company, Inc.
• King George® Prisoner Transportation Company, Inc.
• Allied Group® Prisoner Transportation Company, Inc.
• Golden Tunnel™ Prisoner Transportation Company, LLC
• Safe Transit© Prisoner Transportation Company, LLC
• Green Bus® Prisoner Transportation Company, Inc.
• Peter Jackson® Prisoner Transportation Company, Inc.
• Kingston Town™ Prisoner Transportation Company, Inc.
• Royal Base™ Prisoner Transportation Company, LLC
• Life Page© Prisoner Transportation Company, Inc.
• Royal Kingdom® Prisoner Transportation Company, Inc.
• Purple Group™ Prisoner Transportation Company, LLC
• Wagner Laurels© Prisoner Transportation Company, Inc.
• Santiago Camacho™ Prisoner Transportation Company, LLC
• Andrew Jefferson® Prisoner Transportation Company, Inc.
• Barry White™ Prisoner Transportation Company, LLC
• Front End® Prisoner Transportation Company, Inc.
• Edwards Williams© Prisoner Transportation Company, Inc.

3. Register Your Business

a. What Type of Business Structure is Best for Prisoner Transportation Business?

The ideal business structure for a prisoner transportation company is determined by a variety of factors, including the size of the company, the number of owners, the level of personal liability the owners are ready to accept, and the tax consequences of the various business structures.

However, we normally recommend a limited liability company structure. This is so because an LLC is a hybrid corporate form that provides the flexibility of a partnership while also providing its owners with limited liability protection.

An LLC can have one or more owners, and the owners are not personally accountable for the debts or liabilities of the business. This business form is frequently used for small to medium-sized organizations.

b. Steps to Form an LLC

• Choose a Name for Your LLC.
• File Articles of Organization.
• Choose a registered agent.
• Decide on member vs. manager management.
• Create an LLC operating agreement.
• Comply with other tax and regulatory requirements.
• File annual reports.

c. What Type of License is Needed to Start a Prisoner Transportation Business?

• Business License
• Commercial Driver’s License (CDL)
• Transportation License
• Security Guard License
• Firearms License (if armed transport is involved)
• Vehicle Registration and Permits
• Hazardous Materials Transportation License (if applicable)
• Medical Transportation License (if providing medical transport services)
• Specialized Endorsements (e.g., Passenger Endorsement for CDL)
• Federal Motor Carrier Safety Administration (FMCSA) License.

d. What Type of Certification is Needed to Start a Prisoner Transportation Business?

You do not need any special certifications to start a prisoner transportation business.

e. What Documents are Needed to Start a Prisoner Transportation Business?

• Business Plan
• Articles of Incorporation or Organization
• Business License
• Commercial Driver’s License (CDL) for drivers
• Vehicle Registration and Titles
• Insurance Policies (Liability, Vehicle, Workers’ Compensation)
• Operating Agreements or Contracts with Clients
• Employee Background Checks and Screening Documents
• Training Manuals and Certifications for Personnel
• Safety Procedures and Protocols
• Vehicle Maintenance Logs and Inspection Records
• Tax Identification Number (EIN)
• Lease or Purchase Agreements for Vehicles and Facilities
• Medical Clearance Forms for Drivers and Personnel
• Compliance Documents for Federal and State Regulations.

f. Do You Need a Trademark, Copyright, or Patent?

Protecting intellectual property can be essential for any business, including a prisoner transportation business. However, the types of protection you might need depend on the specific aspects of your business that you want to safeguard.

For a prisoner transportation business, having a unique and recognizable name and logo can be crucial for building brand awareness and customer loyalty.

While copyright protection may not be the primary concern for a prisoner transportation business, it can be relevant if you create original promotional materials, website content, or marketing materials.

A patent protects new inventions or innovations and grants the inventor exclusive rights to make, use, and sell the patented technology or product.

For a prisoner transportation business, patents might be relevant if you have developed a new and unique technology or system related to prisoner transportation, such as a novel luxury car design, propulsion system, or safety equipment.

4. Cost Analysis and Budgeting

a. How Much Does It Cost to Start a Prisoner Transportation Business?

The cost required to start a prisoner transportation business may vary significantly and it could be high, moderate or low. But on average, you can budget as low as $500 million to as much as over $1 million to start your prisoner transportation business.

b. What are the Costs Involved in Starting a Prisoner Transportation Business?

• Business Registration Fees – $750.
• Legal expenses for obtaining licenses and permits – $8,300.
• Marketing, Branding and Promotions – $7,000.
• Business Consultant Fee – $2,500.
• Insurance – $24,400.
• Rent or lease – $80,000
• Other start-up expenses including, commercial satellite TV subscriptions, stationery ($500), and phone and utility deposits ($2,800).
• Operational Cost (salaries of employees, payments of bills et al) – $45,000
• Equipment and start-up inventory – $65,000
• A fleet of transportation vehicles – $350,000
• Store Equipment (cash register, security, ventilation, signage) – $1,750
• Website: $850
• Opening party: $3,000
• Miscellaneous: $3,000

c. What Factors Determine the Cost of Starting a Prisoner Transportation Business?

• The size of the prisoner transportation business (number and type of luxury cars)
• The choice of locations
• The required licenses and permits
• The type of additional service offerings
• The cost of hiring and paying a business consultant and attorney
• The cost of branding, promotion, and marketing of the prisoner transportation business
• The cost of furnishing and equipping the prisoner transportation business garage
• The cost of the insurance policy covers
• The cost of registering the business
• Cost of recruiting and training your staff
• The cost of the purchase and customizing of uniforms, shoes, and caps for your employees
• The cost for the grand opening of the prisoner transportation business

d. Do You Need to Build a Facility? If YES, How Much Will It Cost?

No, it is not compulsory to build new facilities for your prisoner transportation business, you just need a parking space, and a budget friendly office to start the business.

e. What are the Ongoing Expenses of the Prisoner Transportation Business?

• Vehicles Maintenance and Repairs
• Fuel and Operating Costs
• Insurance
• Licensing and Permits
• Marketing and Advertising
• Staff Salaries
• Cleaning and Supplies
• Utility bills and facility maintenance costs
• Safety Equipment and Gear
• Software and Technology
• Taxes income taxes, sales taxes, and property taxes.
• Membership Fees (if applicable).
• Credit Card Processing Fees.

f. What is the Average Salary of your Staff?

• Chief Operating Officer (Owner) – $85,000 Per Year
• Admin and HR Manager – $65,000 Per Year
• Fleet Manager $65,000 Per Year
• Accountant $60,000 Per Year
• Maintenance Technicians – $65,800 Per Year
• Drivers – $45,000 Per Year
• Customer Service Officer (Call Center Executives) – $40,000 Per Year.

g. How Do You Get Funding to Start Prisoner Transportation Business?

• Raising money from personal savings and sale of personal stocks and properties
• Raising money from investors and business partners
• Sell shares to interested investors
• Applying for a loan from your bank/banks
• Source for soft loans from your family members and your friends.

5. Write a Business Plan

a. Executive Summary

Jack Bauer© Prisoner Transportation Company, Inc. is a Michigan-based transportation firm specializing in the secure and efficient transfer of individuals in custody.

Located in Grand Rapids, Michigan, our company is strategically positioned to serve clients throughout the state and beyond.

With a focus on safety, reliability, and professionalism, we aim to provide top-notch transportation services to government agencies, correctional facilities, legal professionals, and other clients in need of prisoner transport solutions.

At Jack Bauer© Prisoner Transportation Company, Inc., we differentiate ourselves through our commitment to excellence in every aspect of our operations.

Our team consists of experienced professionals with backgrounds in law enforcement, security, and transportation, ensuring that we deliver reliable and efficient services tailored to meet the unique needs of each client.

Additionally, we prioritize safety and compliance with all relevant regulations, employing rigorous security protocols and ongoing training programs to maintain the highest standards of professionalism and accountability.

b. Products and Service

Our comprehensive range of services includes the secure transportation of inmates between correctional facilities, court appearances, medical appointments, and other required destinations.

We offer both scheduled and on-demand transportation services, utilizing specially equipped vehicles and trained personnel to ensure the safety and security of all individuals in our custody.

c. Mission Statement

At Jack Bauer© Prisoner Transportation Company, Inc., our mission is to provide safe, secure, and reliable transportation solutions for individuals in custody.

We are dedicated to upholding the highest standards of professionalism, integrity, and accountability in all aspects of our operations.

By prioritizing safety, efficiency, and client satisfaction, we aim to contribute to the effective functioning of the criminal justice system while ensuring the dignity and well-being of those in our care.

Vision Statement:

Our vision at Jack Bauer© Prisoner Transportation Company, Inc. is to become the leading provider of prisoner transport services in Michigan and beyond.

We aspire to set the industry standard for excellence through our unwavering commitment to safety, reliability, and customer service.

By continuously investing in our people, technology, and processes, we seek to innovate and adapt to meet the evolving needs of our clients while fostering a culture of integrity, professionalism, and continuous improvement.

Through our dedication to excellence, we strive to earn the trust and confidence of our clients, employees, and stakeholders, positioning ourselves as the preferred partner for secure prisoner transportation solutions.

d. Goals and Objectives

At Jack Bauer© Prisoner Transportation Company, Inc., our goals are to provide safe, secure, and reliable transportation services for individuals in custody. We aim to exceed client expectations by prioritizing professionalism, integrity, and efficiency in all operations.

Our objectives include achieving operational excellence, maintaining high safety standards, expanding our client base, and becoming a trusted leader in the prisoner transportation industry through innovation and exceptional service delivery.

e. Organizational Structure

• Chief Operating Officer (Owner)
• Admin and HR Manager
• Fleet Manager
• Accountant
• Drivers
• Customer Service Officer (Call Center Executives).

Marketing Plan

a. SWOT Analysis

Strength:

• Our company boasts a team of skilled professionals with backgrounds in law enforcement, security, and transportation, ensuring expertise in managing prisoner transport operations.
• We prioritize safety above all else, implementing rigorous security protocols, ongoing training programs, and state-of-the-art equipment to ensure the secure transport of individuals in custody.
• Based in Grand Rapids, Michigan, we are strategically positioned to serve clients throughout the state and beyond, capitalizing on market opportunities and maximizing operational efficiency.
• Through our commitment to professionalism, integrity, and accountability, we have established a reputation for reliability and excellence in the prisoner transportation industry.

Weakness:

• Adherence to strict regulatory standards is crucial for our operations, posing a challenge in terms of compliance costs and potential disruptions due to changes in regulations.
• Despite our strengths, our brand may not be widely recognized outside our immediate market, requiring investment in marketing and brand-building initiatives to expand our reach.

Opportunities:

• The prisoner transportation industry in Michigan presents growth opportunities driven by increasing demand for secure transport services within the criminal justice system.
• There is potential to diversify our service offerings beyond traditional prisoner transport, such as providing transportation for mental health patients or immigration detainees, expanding our client base and revenue streams.
• Embracing technology such as GPS tracking systems, digital scheduling platforms, and communication tools can enhance operational efficiency, improve customer service, and differentiate us from competitors.

Threat:

• Changes in federal, state, or local regulations governing prisoner transportation could impact our operations, requiring adaptation to remain compliant and competitive.
• Competition from existing and new entrants in the prisoner transportation market poses a threat, necessitating continuous improvement and differentiation to maintain our market position.
• The nature of our business exposes us to security risks such as potential escapes, violence, or accidents during transport, requiring constant vigilance and investment in security measures.

b. How Do Prisoner Transportation Companies Make Money?

Prisoner transportation companies generate revenue by providing secure and reliable transport services for individuals in custody.

They charge clients, such as government agencies, correctional facilities, and legal professionals, for transporting inmates between locations, including correctional facilities, court appearances, medical appointments, and other necessary destinations.

Revenue is earned through fees charged for each transport service, with the potential for additional revenue streams through ancillary services such as medical transport or specialized security services.

c. Payment Options

• Contractual Agreements
• Pay-per-Service
• Subscription Plans
• Hourly Rates
• Mileage-Based Pricing
• Flat Rate Pricing.

d. Sales & Advertising Strategies

• Identify and target key decision-makers within government agencies, correctional facilities, legal firms, and related industries through direct marketing efforts such as email campaigns, phone calls, and personalized outreach.
• Build strategic partnerships with complementary businesses, such as legal service providers, security firms, and transportation agencies, to expand referral networks and reach new clients.
• Utilize online channels such as social media, search engine optimization (SEO), and pay-per-click (PPC) advertising to increase brand visibility, generate leads, and drive traffic to the company website.
• Attend relevant industry conferences, trade shows, and networking events to showcase services, build relationships with potential clients, and stay informed about industry trends and developments.
• Create informative and engaging content, such as blog posts, articles, case studies, and whitepapers, highlighting the company’s expertise, industry insights, and success stories to establish thought leadership and attract prospects.
• Encourage satisfied clients to provide testimonials and referrals, which can be used in marketing materials, website content, and social proof to build credibility and trust with prospective clients.
• Advertise in local newspapers, radio stations, and community newsletters to target potential clients in the company’s geographic area.

Financial Projection

a. How Much Should You Charge for Your Product/Service?

Base Fee: A flat fee charged for each transport service, which may range from $200 to $500 per transport, depending on factors such as distance and complexity.

Mileage Rate: A per-mile rate for the distance travelled during the transport, typically ranging from $2 to $5 per mile.

Hourly Rate: An hourly rate charged for the time spent on each transport, including loading, unloading, and waiting time, which may range from $50 to $100 per hour.

b. How Much Profit Do Prisoner Transportation Business Owners Make a Year?

The profit that prisoner transportation business owners make in a year can vary significantly based on various factors, including the location of the business, the number of rentals, rental rates, operational expenses, and the overall efficiency of the business.

For example, if a prisoner transportation company generates $1 million in annual revenue, its profit could range from $100,000 to $200,000 per year after deducting all operating expenses and taxes.

c. What Factors Determine the Amount of Profit to Be Made?

• The capacity of the prisoner transportation business
• The types of additional services offered
• The locations of the prisoner transportation business
• The management style of the prisoner transportation business
• The business approach of the prisoner transportation business
• The advertising and marketing strategies adopted by the prisoner transportation business.
• The number of years the prisoner transportation business is in business

d. What is the Profit Margin of a Prisoner Transportation Business Product/Service?

The profit margin for Prisoner transportation businesses ranged from approximately 10% to 20%. However, these figures can vary significantly based on the specific circumstances of each business.

e. What is the Sales Forecast?

Below is the sales forecast for a prisoner transportation business it is based on the location of the business and other factors as it relates to such startups in the United States.

• First Fiscal Year (FY1): $350,000
• Second Fiscal Year (FY2): $500,000
• Third Fiscal Year (FY3): $1.2 million

6. Set Up your Shop / Office

a. How Do You Choose a Perfect Location for a Prisoner Transportation Business?

• Select a location that is centrally located or easily accessible to your target clients, such as government agencies, correctional facilities, and legal professionals. Being close to your clients can reduce transport times and costs, enhancing efficiency and customer satisfaction.
• Choose a location with well-developed transport infrastructure, including highways, airports, and public transit options. This facilitates the movement of vehicles and personnel, ensuring timely and reliable service delivery.
• Prioritize safety and security when selecting a location, considering factors such as crime rates, access control, and proximity to law enforcement agencies. A secure location is essential for protecting personnel, vehicles, and individuals in custody during transport operations.
• Research local zoning laws, licensing requirements, and regulatory frameworks governing prisoner transportation businesses. Choose a location where you can easily comply with all legal and regulatory obligations, minimizing compliance risks and administrative burdens.
• Evaluate the cost of operating in different locations, including factors such as real estate prices, taxes, utilities, and labour costs. Balance the benefits of choosing a prime location with the affordability of operating expenses to ensure long-term financial sustainability.

c. What State and City is Best to Start a Prisoner Transportation Business?

• Los Angeles, California
• Chicago, Illinois
• Houston, Texas
• New York, New York
• Phoenix, Arizona
• Philadelphia, Pennsylvania
• Dallas, Texas
• Miami, Florida
• Atlanta, Georgia
• San Francisco, California.

d. What Equipment is Needed to Operate a Prisoner Transportation Business?

• Vehicle Fleet
• GPS Navigation Systems
• Basic tools and equipment for routine maintenance, such as tyre pressure gauges, air pumps, and basic repair tools, are essential for keeping the fleet in good condition.
• Office Equipment (computers, printers, and other office supplies for managing bookings, paperwork, and customer inquiries.)
• Online Booking System.

7. Hire Employees

Hiring employees for a new prisoner transportation business is essential for operational success and customer satisfaction.

Professional drivers ensure a high standard of service, offering expertise in navigation and customer interaction. A dedicated support staff manages reservations, addresses customer inquiries, and ensures smooth logistical operations.

Employees contribute to a consistent and reliable service, fostering trust and loyalty among clients. In addition, a well-trained workforce promotes safety, a key factor in the transportation industry.

Overall, hiring employees enhances the efficiency, professionalism, and overall quality of prisoner transportation, positioning the business for sustainable growth and customer acclaim.

8. Launch the Business Proper

Organizing a launch party for a new prisoner transportation business is crucial for creating a strong market presence and generating initial buzz.

It provides an opportunity to showcase your vehicle fleet, introduce your team, and engage with potential clients, building brand recognition.

A launch party establishes a positive first impression, helping to attract local media attention and industry influencers. It is a strategic marketing tool, creating a sense of exclusivity and excitement around your services.

By networking with attendees, you can cultivate potential partnerships and secure early clients, laying a solid foundation for sustained growth in the competitive transportation market.

a. What Makes a Prisoner Transportation Business Successful?

• Implement strict security measures and safety protocols to ensure the secure transport of individuals in custody.
• Provide dependable and punctual transportation services, meeting client expectations consistently.
• Maintain professionalism in all interactions, from client communication to personnel conduct during transports.
• Optimize operational efficiency to minimize transport times and costs, maximizing profitability.
• Adhere to all legal and regulatory requirements, maintaining a reputation for integrity and trustworthiness.

b. What Happens During a Typical Day at a Prisoner Transportation Business?

A typical day at a prisoner transportation business involves various tasks to ensure the safe and efficient transport of individuals in custody.

Personnel start by reviewing transport schedules, confirming routes, and preparing vehicles with necessary equipment and supplies.

Security protocols are rigorously followed throughout the day, including inmate loading and unloading procedures, security checks, and adherence to designated transport routes. Communication with clients and coordination with law enforcement agencies are essential for seamless operations.

Throughout the day, transport personnel maintain professionalism, attentiveness, and adherence to safety standards to mitigate risks and ensure the well-being of both staff and individuals in custody. After completing transports, vehicles are cleaned, inspected, and prepared for the next day’s operations.

c. What Skills and Experience Do You Need to Build a Prisoner Transportation Business?

• Understanding of law enforcement procedures, regulations, and security protocols relevant to prisoner transport.
• Ability to implement and manage security measures
• Proficiency in planning and coordinating transportation logistics, including scheduling, route planning, and vehicle maintenance.
• Risk Assessment and Management Skill
• Effective communication skills
• Crisis Management Skills
• Knowledge of relevant laws, regulations, and compliance standards governing prisoner transport operations.
• Ability to lead and manage a team of transport personnel, fostering a culture of professionalism, accountability, and teamwork.
• Customer Service Skills
• Problem-Solving Skills